Privacy Policy – Lordkart.com

Operated By: Divyajyoti Trade | Last Updated: November 2025

✨ Divyajyoti Trade ✨

📞 +91-874-499-3398

1. Introduction

This Privacy Policy explains how Lordkart.com collects, uses, protects, and shares the information you provide while using our website.

We aim to be transparent and ensure you understand:

What information we collect
Why we collect it
How we protect it
With whom we share it
What rights you have

By using our website, creating an account, or placing an order, you give us permission to handle your personal information as described in this policy. If you disagree with any part, you must stop using the website immediately.

2. Information We Collect

We collect information to process your orders, improve your shopping experience, secure our platform, and comply with legal requirements.

2.1 Information You Provide to Us Directly

This includes data you voluntarily submit:

a) Personal Contact Information

Your full name
Email address
Mobile number
Billing and shipping address

This information is essential for: Verifying your identity, Processing orders, Delivering your products, and Sending order updates.

b) Account Registration Details

When you create an account, you may provide: Username, Password, Saved addresses, and Order history.

✨ This helps create a personalized shopping experience. We do not store your plain-text passwords—only encrypted versions.

c) Payment Information

You may enter: UPI ID, Cards, or Wallet details.

🔒 Security Note: Lordkart.com never stores full card details. All payments are processed through highly secure payment gateways.

d) Communication Data

When you contact us via email, call, WhatsApp, chat, or support form, we collect: Messages, Screenshots, and Complaint details. This helps improve our service and resolve issues efficiently.

2.2 Information Collected Automatically

We use digital tools to track how visitors interact with our site.

a) Device & Browser Details

We collect: IP address, Device type (mobile/desktop), Browser version, and Operating system. This helps with security, fraud detection, and website optimization.

b) Usage Data

Includes: Time spent on pages, Products viewed, Links clicked, and Search terms. This helps us improve the website layout and recommend relevant products.

c) Cookies & Tracking

🍪 Cookies help us:

Save your cart items
Keep you logged in
Show personalized content
Improve performance

You may disable cookies, but some features may not work properly.

2.3 Information from Third Parties

Sometimes we receive data from: Payment gateways, Courier companies, Marketing partners, and Advertising networks. Examples: Delivery status, Payment confirmation, Fraud alerts.

3. How We Use Your Information

We use your information for legitimate business purposes only:

Order Processing Customer Experience Support Security Marketing

a) To Process Your Orders

We need your personal details to verify the order, pack your items, ship them to your address, and send updates (e.g., "Your order has shipped").

b) To Improve Customer Experience

Your browsing behavior helps us understand what products you like, recommend relevant items, and show personalized offers.

c) For Customer Support

We use your messages or calls to identify issues, resolve complaints, and improve service quality.

d) For Security & Fraud Prevention

🛡️ Your IP, device info, and activity patterns help us prevent fraud, block suspicious accounts, and detect unauthorized access.

e) For Marketing (Optional)

We may send: Offers, Discounts, and Festival sale notifications. You can unsubscribe anytime.

f) For Legal Compliance

We may store or share data when legally required: Tax filings, Government authority requests, Court orders.

4. Sharing of Your Information

We share data only with trusted, essential partners, and only to the extent required.

4.1 Courier & Delivery Partners

We share: Name, Address, Phone number, Order ID, Product details. This is required to deliver your items safely.

4.2 Payment Gateways

To process your payments securely, we share: Transaction ID, Payment method, Billing details. Payment gateways follow strict RBI & PCI-DSS guidelines.

4.3 Customer Support Tools

If you contact us via chat services or email ticketing systems, we may share: Your email, Your message, Order ID. This helps us respond faster.

4.4 Marketing Partners

Only if you opt-in, we share minimal data like: Email, Phone, City. This is used for offers or notifications.

4.5 Legal Obligations

⚖️ We may disclose your data when: Required by law, Requested by authorities, or Necessary for fraud investigations.

5. Cookies and Tracking Tools

Cookies are small files stored on your device.

We use them to:

Keep you logged in
Remember your preferences
Maintain your cart
Improve website speed
Analyze visitor behavior

You can disable cookies anytime, but the website may not function normally.

6. How We Protect Your Information

Your data security is our priority.

🔐 Security Measures:

SSL encryption
Firewalls
Malware scanning
Encrypted passwords
Access-restricted servers
Secure payment gateways

While we follow high industry standards, no online system is 100% risk-free. By using our website, you acknowledge this inherent risk.

7. Your Rights

Depending on your region, you may have certain rights:

Your Privacy Rights:

Right to Access: Request your stored information
Right to Correction: Request correction of wrong details
Right to Delete: Request deletion of your data
Right to Opt-Out: Unsubscribe from marketing

📧 To exercise rights, email us at:
contact@lordkart.com

8. Data Retention

We keep your data as long as necessary for: Order processing, Legal obligations, Customer support, Tax records. After that, data is securely deleted.

📅 Example: Order details may be kept 5–7 years for tax law requirements.

9. Third-Party Websites

We may link to websites we do not control (e.g., courier tracking pages). They have their own privacy policies.

⚠️ We are not responsible for: Their content or Their data protection methods. Always review third-party policies before using them.

10. Children's Privacy

We do not knowingly collect data from children under 13. If we become aware of such data, we delete it immediately. Parents/Guardians may request removal by contacting us.

11. Marketing & Communication

By creating an account or placing an order, you agree to receive: Order confirmations, Delivery updates, and Support notifications. Promotional messages are optional.

You can unsubscribe using: "Unsubscribe" link, WhatsApp opt-out, or Email request.

12. Fraud Detection & Prevention

🛡️ Security Monitoring: We use IP tracking, Device analysis, and Behavior monitoring to detect: Fake orders, Fraudulent payments, Multiple returns, and Suspicious activities. We may block or ban such users permanently.

13. Updates to This Policy

We may update this Privacy Policy from time to time. Changes are effective when posted on this page. By continuing to use our website, you accept the updated policy.

14. Contact Information

For privacy-related queries, complaints, or data access requests, contact: