Order and Support Information

LordKart is an online shopping platform offering a wide range of quality products at affordable prices. We focus on simple shopping, fair pricing, and reliable delivery.

No. You can place an order as a guest. Creating an account helps you track orders faster and manage your address details easily.

Choose your product, add it to the cart, and proceed to checkout. Enter your shipping details, select a payment method, and confirm your order.

We accept secure online payments including debit cards, credit cards, UPI, net banking, and other available payment options shown at checkout.

Cash on Delivery availability depends on your location and the product. If COD is supported, it will appear as an option during checkout.

Orders are usually delivered within 3 to 7 business days. Delivery time may vary depending on your location and product availability.

Once your order is shipped, you will receive a tracking link via email or SMS. You can also track it from your account dashboard. or Visit: https://lordkart.shiprocket.co/

Shipping charges, if any, are clearly shown at checkout before you complete the payment.

Yes. You can cancel your order before it is shipped. Once shipped, cancellation may not be possible.

If you receive a damaged, defective, or incorrect item, contact our support team within 48 hours of delivery. We will arrange a replacement or refund as per policy.

Yes. Eligible products can be returned or replaced within the return window mentioned on the product page.

Refunds are processed within 5 to 10 business days after the returned item passes quality checks. The amount is credited to your original payment method.

Yes. We ensure that all products listed on LordKart meet our quality standards before being shipped.

You can reach us through the contact form on our website or via the support details listed on the Contact Us page or Whastapp- (+91) 8744993398

Absolutely. LordKart uses secure and encrypted payment gateways to protect your personal and financial information.

Yes. We regularly run offers, discounts, and special deals. Keep an eye on our homepage and promotional banners.

or Visit: https://lordkart.com/pages/offers

Address changes are possible only before the order is shipped. Please contact support as soon as possible.

Shipping Policy

We currently deliver across most serviceable locations in India. And also We deliver intentionally.

Orders are usually processed within 24 to 48 hours.

Delivery typically takes 3 to 7 business days, depending on your location.

Remote or rural areas may take slightly longer.

Once your order is shipped, you will receive a tracking link via Whatsapp or email so you can follow your delivery in real time.

Shipping charges, if applicable, are clearly displayed at checkout before payment.

Address changes are possible only before the order is shipped.

Please contact our support team immediately if you need to update your details.

If delivery fails due to incorrect address, unreachable phone number, or multiple failed attempts, the order may be returned to us.

In such cases, re-shipping charges may apply.

Cash on Delivery (COD) Policy

Yes, Cash on Delivery is available on selected products and locations.

COD availability will be shown during checkout.

Some orders may include a small COD handling fee, which will be displayed before placing the order.

COD depends on courier partner serviceability, order value, and delivery risk assessment.

If unavailable, you can choose online payment options.

Refusal of COD orders may affect future COD eligibility for your account or address.

Refund & Return Policy

Most products are eligible for return or replacement within 2 days of delivery, unless mentioned otherwise on the product page.

You can request a return or replacement if:

  • The product is damaged
  • The product is defective
  • The wrong item was delivered
  • The product is missing parts

Returns may not be accepted for:

  • Used or washed items
  • Products without original packaging
  • Items marked as non-returnable
  • Clearance or sale products
  • Wooden items ( Jhoola, Bed, Singhasan, Chowki Basket, Wooden toys etc..)

Refusal of COD orders may affect future COD eligibility for your account or address.

Contact our support team with your order ID and clear photos or videos of the issue within 48 hours of delivery.

Once the returned item passes quality inspection:

  • Refunds are processed within 5 to 10 business days
  • The amount is credited to the original payment method

For COD orders, refunds are issued via bank transfer or UPI.

Yes. If the same product is available, we will arrange a replacement.

If not, a full refund will be issued.

If your order is cancelled before shipment, the refund is processed automatically within 3 to 5 business days.