Frequently Asked Questions

Ordering Information

1. How do I place an order?

Welcome to lordkart! Explore your favorite online Shopping destination from above categories & subcategories and select the product of your choice, check the product description, Size Chart, Expected delivery date and COD Service Availability by entering your Pin Code. After carefully examining all the details, select the desired Size and click on Add to Cart, If you wish to purchase later you can also click on Add to Wishlist will save the product to your wishlist.

Once your Product has been successfully added to the Cart, click on View Bag to get the Order Summary, if you re not login, you need to login to checkout. You can also login directly form facebook or google. Click on Checkout, Add or select the saved address, enter the lordkart.

Voucher/Discount Coupon if applicable and place the Order. Select your payment option and proceed for payment. Once payment is successful, your order will be placed.

2. I have placed my Order! What's next?

After you have placed the order, we will send you a CONFIRMATION email and SMS with delivery details. We will try to dispatch your order as soon as possible and will keep you informed at every step of the way. You can also track your order through our website or app by visiting ‘My account’ section.

Please note: It sometimes takes upto 48 hours for the tracking to be updated after an order is placed.

3. How will I know if order is placed successfully?

When your order is confirmed, we will send you a message. Do check your phone. We will put through an e-mail with the details of your product. Be sure you go through that. You can also check the order in the "My Accounts" tab.

4. How do I cancel my order?

To raise a cancellation request, visit 'My orders' from Hi, Customer section on the top right of your lordkart Home. Select 'Cancel Order' against the order that you wish to cancel. You will receive an email & SMS confirming cancellation of your order.

5. Can I add an item to my order after I have placed my order?

 Unfortunately no, however you can simply place another order.

6. What happens when Payment is unsuccessful?

When due to any reason, payment is unsuccessful you item in the cart is moved to orders with an option of re-try payment to place the order successfully.

7. I was charged shipping/handling fee for my order. If I cancel my order, will I get back these charges along with the refund?

Refund of handling charges varies as per the following -
1. If you cancel your order before it has been shipped, we will refund the handling charges.
2. If your order is subsequently cancelled by Jabong, we will refund your handling charges.

8. How can I modify my order after having placed it?

ADD/ REMOVE A PRODUCT
Unfortunately, after you have placed an order, you won't be able to add or remove a product to/from your order. But you can place a new order for the desired products. Also you can call to our customer care to edit your order.
Unfortunately, after you have placed an order, you won't be able to add or remove a product to/from your order. But you can place a new order for the desired products. Also you can call to our customer care to edit your order.

CHANGE ADDRESS
Once you have placed your order, you cannot change the delivery address/phone number / Email id . However, you may call out customer care executives for updating address or related changes. Please note: An order shall be delivered at a single address only. We do not accept requests for delivering at multiple locations in a single order. We request you to place separate orders for separate locations.

CHANGE DELIVERY DATE
We try to deliver all your orders in the earliest time possible. However, if you want delivery at a later date, please coordinate with the courier person once he gets in touch with you.

9. If I cancel my order, how will I get my refund?

Your payment will be refunded to the mode of payment used (credit card/debit card/netbanking) for placing order, the money will be rolled back to your card/bank account within 5-7 working days post refund initiation. Payment made through wallet, if any, will be refunded in to your Gift Card only within 1 business day.

10. What happens to my money deducted from my debit card/credit card/Net Banking for an unsuccessful order?

If your card is debited by mistake, seriously, no need to panic at all! Please just make sure the following at your end.
Please check your bank/credit card account - Has it been debited ? If yes please note a failed transaction is normally rolled back within 7 business days.
The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details.
If the transaction is successful and the money has been credited to our account we will initiate refund within 2 business days of your request.
The expected timelines are as below:
- Net-Banking - 7 business days
- Debit Card /Credit Card - 7 business days

 

Payment Information

1. What are the options for payment?

You have online payment option which agrees for all debit/ credit cards, netbanking, other UPIs & wallets. You can also use lordkart wallet to pay your orders.

2. In case I cancel or return some items/complete order, how will refund be done?

Our refund process remains the same. Refund will always be returned to the source credit card. In case of partial refund, the refund will be on the basis of item value.

3. Can I use an international card on lordkart?

Yes, you can make payments via major international credit and debit cards issued outside India.

4. Is there any extra fee applicable on orders placed using International Card?

We would like to inform you that lordkart does not charge any extra fee for payments made via International Cards. However, your bank or Payment Gateway might charge the exchange rate fee, if applicable. Please contact your bank regarding these fees. Please note, this Exchange Fee is non-refundable in case of returns.

5. How is the GST amount decided?

 As per rules, 5% GST is deducted on Final price of the products, i.e (MRP - product discount - coupon discount)

6. What happens if my debit/credit card has been compromised while making a payment online?

We do not collect or store your debit/credit card information. If you suspect any such thing, then please report this to your bank immediately.

7. Is it safe to shop online using my Debit card or Credit Card?

We use the highest possible security measures to protect our customers’ bank details. All payments are processed through secure and trusted payment gateways. Additionally, a 3D secure password is required to complete an online transaction which adds another layer of safety. So be assured, it is completely safe to use your bank debit/credit card on our website.

8. Are there any hidden charges?

 There is no hidden charges, all charges applicable is mentioned during checkout.

9. What should I do if my payment fails?

 When your payment fails, your ordered product will be moved & saved in the order page, from where you can re-pay from there.

10. Why am I being charged GST on my order?What is GST?

GST is a single tax on the supply of goods and services that is levied on every value addition (through production and services) and is added to a product's sale price. GST has to borne/paid by the ultimate consumer of the product or service. If your order is fulfilled on or after July 1st 2017, GST will be applicable on your orders. GST subsumes all other taxes like Excise duty, VAT, Entry tax etc. The GST amount, if applicable, can be viewed on the cart/checkout page.

11. Will the GST Amount be refunded in cases I return/cancel my order?

We offer you instant gratification with your every purchase! We hate to see you cancel/return your order, but promise to lend you a hand, till the very end. On return/cancellation of an order, the refund amount, including the GST collected would be refunded, in its entirety. In case of partial returns, the GST amount charged corresponding to that particular item(s) shall be refunded.

Shipping Information

1. What is Lordkart’s shipping policy?

For shipping in India- for order below 999- shipping charges will be 59 and for order above 999 you can avail free delivery. For International shipping- for all orders flat 1000 shipping charges is applicable.

2. Will I get a call before delivery is attempted?

 The day we will attempt to deliver your order, we may notify you via an SMS. Additionally, we will call you if we are unable to locate your address.

3. I was not home when the courier person tried to deliver the order. How can I get my order now?

The field executive will make no less than 3 attempts to deliver your order at your address. If you wish the order to be delivered at a preferred time or at a later date, please coordinate the same with the field executive/ courier person, when he gets in touch with you.

Please Note:- If we fail to deliver your order after 3 attempts, the product(s) will return back to us and your order will automatically get cancelled.

4. Which courier company will deliver my order? Can I choose my preferred courier company?

 To assure you the best possible service, we have a team of trust-worthy courier partners, who work hard round the clock, just for you! You will be informed about the courier company via SMS once your order is dispatched. Unfortunately, presently, we do not provide the option of choosing your preferred courier company.

5. I had purchased two products in an order but want delivery of both the product at different addresses. Is it possible?

A particular order can only be delivered to a single address. As a suggestion, we request you to place two orders for different addresses.

7. How can I check if Shiprocket delivers to my PIN code?

 Click/tap on the CHECK DELIVERY DETAILS on the product page and enter your area Pin code in the space provided. You will get the estimated delivery date and availability/non availability of Delivery for the product. If lordkart is not covering your Pin code currently, do keep checking back after some days as these are frequently updated.

8. Can I expect delivery on all days of the week?

 You can expect delivery of your order on business days. Business days are defined as all working days from Monday to Saturday, excluding national and state holidays.

 

9. Why did I receive a partial Order?

We are sorry that you had to experience a minor glitch but please check if your order contains items with different delivery time. Items with different delivery time are shipped to you separately, so please don't worry, your item is on its way! The expected time and date of delivery would be dutifully communicated with you on your registered phone number and email id, unless the order is cancelled on your part.

Alternatively, in the rare circumstance, when seller is unable to fulfill your order, your payment will be refunded at the earliest.

10. I am going out of town. Can you expedite my delivery?

 Express delivery is our forte, and we always aim at sending the products as fast we could. However, the current logistics infrastructure in India, doesn't give us the liberty to expedite any delivery, at this time. Still, we are working to provide you the best of experience, in terms of deliveries.

6. The delivery time committed for my order is over now. What do I do?

We suggest you to please call our customer care representative or write to us on care@lordkart.com and we will contact you with a possible solution at the earliest.

Tracking & Returns

1. How do I track my Order?

 To keep a track of your order, use our Track Order facility on the order page. You can also refer to the email and SMS sent by us to track the movement of your order.

2. I used my tracking number to check the details of my shipment but the information is not clear to me.

Online shopping shouldn't be complicated at all! Courier companies use certain standard abbreviations and terminologies. We are simplifying it for you! -In transit Your order is on its way to your city -out for delivery Your order has reached your city and we will attempt to deliver it today -Hold at hub We tried delivering your order at least once and we will try again in 48 hours -RTO in transit Your order was undelivered and is on its way back to our warehouse. For further queries, don't hesitate to reach out to us on our customer care helpline (0123-5678900 . We are always happy to assist you.

3. I should have received my order by now but I haven't. What do I do?

 We request you to check your email and SMS for any communication regarding delivery timings from our side. We usually send a notification if there is a delay in delivery of your order. If in case you can't find any notification from us and the promised time is over, please write to us at CARE@LORDKART.COM and we will provide you with a solution.

4. How do I return a product?

Go to My order page, and select return order to the order you wish to return, Return can be done only till 10 days of ordering.

5. Can I change the mode of refund after raising a refund request?

 No, As per the company policy once a type of refund mode is opted for by the customer, a request for change in refund mode will not be entertained.

7. Can I return a part of my order?

Yes, you may return a part of the Order, in case of multiple items in an order. Any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it. However, if your purchase was made in the period of a special promotional offer, contests or any special scheme then special rules might apply for returns.

8. How does your return process work?

We make every effort to simplify the return process. Once your return request has been placed, our field executive will visit your premises for pickup of the return item(s) and we will initiate your refund, after the item is received at our warehouse and quality check is done.

9. How will I receive my Refund?

Your payment will be refunded to the mode of payment used (credit card/debit card/netbanking) for placing order, the money will be rolled back to your card/bank account within 5-7 working days post refund initiation. Payment made through wallet, if any, will be refunded in to your Gift Card only within 1 business day.

10. I was supposed to receive my refund by now but I haven't. What do I do?

1. For refund to your credit/debit card, please note that the refund amount will be credited into the same card, which was used for placing the order.
2. For refund through NEFT (online bank transfer), please note that the refund amount will be credited into the same bank account that you had provided while placing refund request.
We update our customers through emails at every step of the returns process. If the last email update states that the refund has already been initiated, we request you to wait for the duration mentioned in the email. Depending on the mode of refund, the time taken for the refund to get reflected in your account can vary. If you haven't received any update from us or you have any concerns, please email us at care@lordkart.com

Registration & Wallet

1. What do I do if I have forgotten my password or my password does not work?

If you have forgotten your password, we will need to reset it for you. Please click on "forgot password" at login area to reset your password. Reach out to us if you face any issues.

2. Do I need to type my address everytime I order?

No! You don't need to type the address every time you place an order, and we dont forget our customers! An address once used will be saved in My Account. You can go to your saved addresses and modify your default Shipping (delivery) address and Billing address.You can also add more addresses using 'Add a new address' button. You can select any of the addresses instead of typing the shipping address while you are ordering. Save time, Keep shopping!

3. By registering, will I automatically receive marketing emails from you?

No registering does not automatically subscribe you to our newsletter. If you don't wish to receive our newsletter, and yet want to avail the benefits of being a registered user, just click on the unsubscribe link in the newsletter.

5. How to check my wallet balance?

You can check your wallet balance and transaction history from My wallet option Hey, Customer section.

6. How can I add money to wallet?

 In My wallet, you have an option to add money to wallet. You also have few offers- Do check them while adding money.

7. Can I use complete wallet balance for my order?

 Yes, there is no restriction in using your wallet money while ordering on lordkart.com.

4. Will I get notifications on new arrivals, deals and discounts?

You’ll be notified of all the offers via emails sent to your registered email id.

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