Frequently Asked Questions

You can browse our categories, select your desired products, add them to your cart, and proceed to checkout. You'll receive an order confirmation email after successful payment.

Orders can be modified or canceled within 2 hours of placement. Please contact our support team immediately if you need assistance.

No, you can checkout as a guest. However, creating an account allows you to track orders, manage returns, and access wallet credits easily.

We accept UPI, Credit/Debit Cards, Net Banking, Paytm, PhonePe, and Wallet Payments. All transactions are processed securely through our payment gateway partners.

Yes, COD is available for select products and pin codes. You can check availability during checkout.

In case of failed transactions, the deducted amount is usually refunded within 3–5 business days by your bank. If not, contact us at support@lordkart.com with transaction details.

We offer free shipping on most orders. For select locations or heavy items, nominal delivery charges may apply, displayed at checkout.

Orders are typically delivered within 4–7 business days, depending on your location and product availability.

Yes, we ship internationally to select countries. International delivery takes 10–15 business days. Shipping charges and customs duties may apply based on the destination country.

Once your order is shipped, you'll receive a tracking link via email/SMS. You can also track your order by logging into your Lordkart account under "My Orders."

Sometimes courier partners take up to 24 hours to update tracking details. If it remains unchanged, please contact us with your order ID.

We accept returns within 7 days of delivery for eligible products. Items must be unused, undamaged, and returned in their original packaging.

Certain spiritual or personalized items (like Rudraksha, Puja items, or made-to-order idols) are non-returnable for hygiene and sanctity reasons.

Go to My Orders → Request Return, or email contact@lordkart.com with your order ID and reason for return.

After inspection and approval, refunds are processed within 5–7 working days to your original payment method or Lordkart Wallet.

The Lordkart Wallet is a secure digital wallet for instant refunds, rewards, and credits. You can use wallet balance for future purchases on Lordkart.com.

Login to your Lordkart account → Go to My Wallet → View balance and transaction history.

Currently, wallet amounts can only be used for purchases on Lordkart.com and are non-withdrawable.

Visit our Book Pandit Online section, choose your puja type (Griha Pravesh, Satyanarayan, Rudrabhishek, etc.), fill in the details, and confirm the booking.

Yes, all our Pandits are verified, Vedic-educated, and experienced in performing traditional rituals as per your regional customs.

Yes, we offer both offline and online puja services via video call for devotees who cannot attend physically.

You can book temple darshan slots under the Temple Darshan section. Choose your preferred temple, date, and time, and complete your booking securely.

Yes, you'll receive a confirmation email/SMS with your booking ID and darshan details.

Cancellations and rescheduling depend on temple rules. Please check individual temple policies on the darshan page before booking.

Lordkart is a spiritual e-commerce platform by Divyajyoti Trade, dedicated to devotional products, puja essentials, pandit services, and temple bookings — connecting faith with convenience.

Yes. Lordkart is operated by Divyajyoti Trade, a registered Indian business entity ensuring authentic, safe, and transparent services.

You can reach us at support@lordkart.com or via our Contact Us page. We're available Monday to Saturday, 10 AM – 6 PM (IST).